jgreco15
The Zebra
So 2 weeks ago, I dropped off a Remington 700 to have my Surgeon bottom metal/detachable mag installed. Guy tells me it should be a couple days to a week. I fill out the tag and head out...
A week and a half later I call to find out if it is finished yet. The guy who answers the phone tells me "the guys in the back haven't gotten to it yet." I say ok and ask when they might get to it and he tells me he isn't sure but it won't be long. So I wait about 5 more days and call again. I get the same exact response. I was a bit frustrated but didn't really mind since I have been so busy with my day job and traveling that I haven't been able to shoot anyway.
Last Thursday, a friend calls me and tells me about a good gunsmith in the Carencro area. I told him that if Custom didn't already have my gun, I would bring it to him. The friend tells me he is going to the guy in Carencro to have a barrel threaded and we end the conversation there. A few hours later, Custom calls me and asks if I want some other work done while they are working on it which tells me they are just getting to it. Before I hang up, the guy on the phone tells me it should be done by the beginning of the next week.
The very next day, the friend who I was speaking with the day before calls again. He just dropped off his barrel and SAW MY RIFLE AT THIS GUY'S SHOP IN CARENCRO. A bit confused, I call the guy in Carencro and speak with him. He tells me Custom subs out some of their work to him and thats how my rifle ended up there. He says they just dropped it off on Friday. I promise him that I will not do anything to jepordize his relationship with Custom but I will have a word with them.
Fast forward to today. I call the gunsmith in Carencro and ask when I might be able to get it back since I have a chance to shoot this week. He says it has been done since yesterday (Monday) and he is just waiting on Custom to pick it up. So on my lunch break, I stop in to Custom and ask for my rifle. I tell the guy (Francis) that I want it back, finished or not. HE TELLS ME THE OWNER (Chris) HAS IT AT HIS HOUSE BECAUSE HIS NEW MILL IS LOCATED THERE. I look the guy straight in the eyes and say, "Don't f**king lie to me. I know its not at Chris' house!" I see him get a little nervous and he asks if I am unhappy with the turnaround time. I tell him "No, I am unhappy because 1) You let my rifle sit here for 2 weeks before you sent it to have the work done 2) I was never told that the work was being subed out and 3) now you are lying to my face about where my gun is!" Before he can say anything else, I instruct him to call the gunsmith who has the gun and allow him to release it to me and I will pay him directly for the work. He picks up the phone and does exactly as I say and I walk out.
As soon as I left, I call the guy who has my gun and leave a message. Within a few minutes he calls me and tells me that he understands my frustration but can not let me pick it up. He says he must give it back to the person who dropped it off. "No problem" I tell him hoping that I will get a chance to go back and let them try to explain themselves.
An hour later, Custom calls me to tell me they have my gun. I go straight there to pick it up. The same guy who lied to my face hours before had the nuts to pretend like nothing happened at all. I ask him how much, pay him and walk out without saying a word.
First off, the guy who actually did the work did nothing wrong at all. I have absolutley no reason to be mad at him and I surely hope he continues to get business from Custom. He did good work and from now on, I will be bringing my stuff straight to him. To Custom, I may be a small, first time customer but this is complete ********. I hope the money they made on me was worth the story I will tell anyone I know who might give them business. I will never set foot back in that place.
A week and a half later I call to find out if it is finished yet. The guy who answers the phone tells me "the guys in the back haven't gotten to it yet." I say ok and ask when they might get to it and he tells me he isn't sure but it won't be long. So I wait about 5 more days and call again. I get the same exact response. I was a bit frustrated but didn't really mind since I have been so busy with my day job and traveling that I haven't been able to shoot anyway.
Last Thursday, a friend calls me and tells me about a good gunsmith in the Carencro area. I told him that if Custom didn't already have my gun, I would bring it to him. The friend tells me he is going to the guy in Carencro to have a barrel threaded and we end the conversation there. A few hours later, Custom calls me and asks if I want some other work done while they are working on it which tells me they are just getting to it. Before I hang up, the guy on the phone tells me it should be done by the beginning of the next week.
The very next day, the friend who I was speaking with the day before calls again. He just dropped off his barrel and SAW MY RIFLE AT THIS GUY'S SHOP IN CARENCRO. A bit confused, I call the guy in Carencro and speak with him. He tells me Custom subs out some of their work to him and thats how my rifle ended up there. He says they just dropped it off on Friday. I promise him that I will not do anything to jepordize his relationship with Custom but I will have a word with them.
Fast forward to today. I call the gunsmith in Carencro and ask when I might be able to get it back since I have a chance to shoot this week. He says it has been done since yesterday (Monday) and he is just waiting on Custom to pick it up. So on my lunch break, I stop in to Custom and ask for my rifle. I tell the guy (Francis) that I want it back, finished or not. HE TELLS ME THE OWNER (Chris) HAS IT AT HIS HOUSE BECAUSE HIS NEW MILL IS LOCATED THERE. I look the guy straight in the eyes and say, "Don't f**king lie to me. I know its not at Chris' house!" I see him get a little nervous and he asks if I am unhappy with the turnaround time. I tell him "No, I am unhappy because 1) You let my rifle sit here for 2 weeks before you sent it to have the work done 2) I was never told that the work was being subed out and 3) now you are lying to my face about where my gun is!" Before he can say anything else, I instruct him to call the gunsmith who has the gun and allow him to release it to me and I will pay him directly for the work. He picks up the phone and does exactly as I say and I walk out.
As soon as I left, I call the guy who has my gun and leave a message. Within a few minutes he calls me and tells me that he understands my frustration but can not let me pick it up. He says he must give it back to the person who dropped it off. "No problem" I tell him hoping that I will get a chance to go back and let them try to explain themselves.
An hour later, Custom calls me to tell me they have my gun. I go straight there to pick it up. The same guy who lied to my face hours before had the nuts to pretend like nothing happened at all. I ask him how much, pay him and walk out without saying a word.
First off, the guy who actually did the work did nothing wrong at all. I have absolutley no reason to be mad at him and I surely hope he continues to get business from Custom. He did good work and from now on, I will be bringing my stuff straight to him. To Custom, I may be a small, first time customer but this is complete ********. I hope the money they made on me was worth the story I will tell anyone I know who might give them business. I will never set foot back in that place.
