nikolai
Well-Known Member
I don't really like to rant about customer service with online vendors, but my recent experience with 4Sevens.com was exemplary in my mind.
While vacationing in Italy a couple weeks ago, I decided to order a Fenix TK11 light from 4Sevens so that I could have it in time for the Awerbuck class. The transaction didn't go through because Paypal saw that the order was placed from out of the country. So Paypal locked the transaction and my account. I sent an email to Mary at 4Sevens explaining my situation and that I wouldn't have time to wait until I returned home to fix the issue if I hoped to have the light in on time. They immediately approved the transaction with Paypal and shipped the light.
Upon getting home and taking the light out of the package, I saw that I had been shipped a TK10 rather than a TK11 light. It was also the Friday night before the class started and I would not have time to ship the light back on Monday and hope to receive my replacement by Tuesday evening in time for the class. I emailed Mary again and explained my situation. They offered to let me use the light for the class and then RMA it for the correct light afterwards.
After the class I shipped the light back to 4Sevens and emailed them the same day to let them know the light was enroute. I hadn't even given them a tracking number and they shipped my replacement TK11 the same day.
So, over the course of a couple weeks, the folks at 4Sevens went above and beyond what I expected from an online vendor 2 or 3 times. I am really blown away by the customer service there and will certainly be returning.
While vacationing in Italy a couple weeks ago, I decided to order a Fenix TK11 light from 4Sevens so that I could have it in time for the Awerbuck class. The transaction didn't go through because Paypal saw that the order was placed from out of the country. So Paypal locked the transaction and my account. I sent an email to Mary at 4Sevens explaining my situation and that I wouldn't have time to wait until I returned home to fix the issue if I hoped to have the light in on time. They immediately approved the transaction with Paypal and shipped the light.
Upon getting home and taking the light out of the package, I saw that I had been shipped a TK10 rather than a TK11 light. It was also the Friday night before the class started and I would not have time to ship the light back on Monday and hope to receive my replacement by Tuesday evening in time for the class. I emailed Mary again and explained my situation. They offered to let me use the light for the class and then RMA it for the correct light afterwards.
After the class I shipped the light back to 4Sevens and emailed them the same day to let them know the light was enroute. I hadn't even given them a tracking number and they shipped my replacement TK11 the same day.
So, over the course of a couple weeks, the folks at 4Sevens went above and beyond what I expected from an online vendor 2 or 3 times. I am really blown away by the customer service there and will certainly be returning.
