Tech support job opportunity, NELA and Work from Home

At Geauxtech we are committed to providing outstanding customer service by truly understanding the needs of our clients. Driven by our passion for technology, we thrive on delivering exceptional business solutions. We handle all realms of services for our clients including Support Desk Technician, Network Administration, Disaster Recovery and CIO services. We are the *virtual IT department* for our customers.

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Position Summary:

We are looking for a Tier 1 Support Desk Technician that will provide outstanding customer service for our clients on the front line. We are seeking personalities who love interacting with clients, working in many different technology environments and having fun while doing it.

Job Responsibilities:

Answering GeauxTech support line and gathering ticket information and creating tickets
Working and Resolving Tier 1 support requests
Password resets, adding printers, adding network drives, basic application uninstall or install, mobile device setup, basic troubleshooting errors, and user account creations and terminations.
Create documentation for end-users and internal standards
Follow standard service desk procedures
Identify and escalate situations requiring urgent attention
Customer satisfaction follow up calls
Strong sense of privacy and confidentiality regarding privileged information
Participate in on-call responsibilities during non-business hours, weekends and holidays as requested.

Preferred Personal Qualities:

A passion for IT and for providing world-class customer service
Enjoys fast pace work environment, and ability to multitask
Self-starter who takes initiative, is open minded, and is a team player
Positive attitude with good energy
Displays integrity and accountability
Ability to communicate well both written and orally
Must have neat personal grooming and appearance
Ability to manage time effectively and meet deadlines
Great sense of humor

Experience in the following technologies:

Solid knowledge of Windows 7 & 10
Background in working with workstations in a networked environment
Strong troubleshooting and problem resolution skills
Experience with at least one remote access tool
Understanding and knowledge of common software platforms such as MS Office
Experience with Antivirus and Antispyware tools
Experience with Windows Server 2008, 2012 and 2016 including is a plus

Certifications, Experience and Education:

Have or willing to obtain one or more of the following certifications: A+, Network+, Windows 7 or 10 or Office 365
1 - 3 year of experience in customer service
Experience with Office products (Word, Excel, Outlook), Remote tools and Networking
Experience with a Domain Environment on the desktop level is a plus
**Must have personal reliable transportation. Geauxtech maintains a physical office location in the Central Louisiana area; however, client needs often dictates an onsite visit to provide support. Depending on the situation, support may be rendered via phone, email, remotely, or onsite.

Job Type: Full-time

Experience:

Information Technology: 1 year (Required)
Education:

High school (Required)
License:

Driver's License (Required)
Language:

English (Required)

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Position Summary:

We are looking for a Tier 2 Support Desk Technician that will provide outstanding customer service for our clients on the front line. We are seeking personalities who love interacting with clients, working in many different technology environments and having fun while doing it.

Job Responsibilities:

Provide outstanding customer service for all inbound inquiries from our customers, both internal and external.
Actively manage assigned tickets to ensure daily updates and proactive internal follow up is performed.
Research and resolve difficult and complex problems escalated from Tier 1 technicians.
Technical knowledge sharing with Tier 1.
Actively review application and integration logs.
Apply and update application configurations.
Support onboarding of new customers by facilitating setup tasks and troubleshooting issues
Perform first-level server maintenance and notify the VP of Support of any present server issues.
Deliver and perform against position and team performance metrics.
Mange client-specific support related projects assigned by the support management team.
Perform additional responsibilities as defined by the support management team.
Setup and monitor client data backups and disaster recovery solutions on a daily basis. Troubleshoot and resolve all problems daily.
Participate in on-call responsibilities during non-business hours, weekends and holidays as requested.

Preferred Personal Qualities:

A passion for IT and for providing world-class customer service
Enjoys fast pace work environment, and ability to multitask
Self-starter who takes initiative, is open minded, and is a team player
Positive attitude with good energy
Displays integrity and accountability
Ability to communicate well both written and orally
Must have neat personal grooming and appearance
Strong sense of privacy and confidentiality regarding privileged information
Ability to manage time effectively and meet deadlines
Great sense of humor

Experience in the following technologies:

Solid knowledge of Windows 7 & 10
Expertise in Windows Server 2008, 2012 and 2016, Microsoft Active Directory
Background in working with workstations and servers in a networked environment
Strong troubleshooting and problem resolution skills
Experience with at least one remote access tool
Understanding and knowledge of common software platforms such as MS Office
Experience with Antivirus and Antispyware tools

Certifications, Experience and Education:

Have or willing to obtain one or more of the following certifications: MCSA certified, CCNS certification a plus
Two plus years of experience working in the IT Tier I or Tier II
Strong knowledge of customer service
Experience with Office products (Word, Excel, Outlook), Remote tools and Networking
Ability to multi-task variety of assignments while working under non-negotiable deadlines; strong attention to detail
Must be a self-motivated individual with a willingness to understand and use new technology
**Must have personal reliable transportation. Geauxtech maintains a physical office location in the Central Louisiana area; however, client needs often dictates an onsite visit to provide support. Depending on the situation, support may be rendered via phone, email, remotely, or onsite.

Job Type: Full-time

Experience:

IT Technician Tier I or Tier II: 2 years (Required)
Helpdesk/Customer Service: 1 year (Required)
Education:

High school (Required)
License:

Driver's License (Required)
Language:

English (Required)
Work authorization:

United States (Required)
Required travel:

25 (Preferred)

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