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  1. #1
    La. CHP Instructor #409

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    Complaints on New Entergy Meters.

    BATON ROUGE - After reports of Entergy bills doubling following a meter replacement, the Public Service Commission says it's asking Entergy to take a closer look to see if anything abnormal is happening and in need of correcting.

    "Was it a shift from the analog meters to the digital and now they're reading more accurately? Is it that it's been a colder winter?" Commissioner Dr. Craig Greene said.

    Green said the spike in bills is likely linked to usage, but the PSC is making sure there's no glitch in the transition from old meters to new ones. The PSC has asked Entergy to dive deeper into what's happening.

    "We have asked Entergy to give us a report, and then we're going to scrutinize that report," Greene said. "We just want to do the math and see if there's any problems. Or does it make sense?"

    This week, 2 On Your Side heard from customers in multiple parishes about their billing concerns. Willie Mae Hall in Walker says her bill nearly doubled.

    "I was like, is this like real?" she said.

    Hall has lived in her home for 15 years and says her bill of $381 is the highest it's ever been. She tells 2 On Your Side that she doesn't recall doing anything out of the ordinary with her electricity recently and doesn't use the heat very often.

    "We don't really run the heat that much," she said. "Normally my bill for the wintertime is like right at $200. For it to go up to $380, that's crazy!"

    An Entergy customer in Denham Springs had a similar experience. DeAnna Charett says her Entergy meter was swapped out for a new one in the last few weeks. The latest electric bill she received was $344, and she says it's the highest it's ever been.

    "I noticed talking to people in the subdivision via Facebook groups and other things that everything has jumped for this month," Charett said.

    Entergy says it can't determine what is driving a customer's bill high without working with them individually there are a number of factors. They include weather, the condition of the structure being cooled or heated, or how warm or cold a customer keeps their house. The new advanced meters are tested prior to, during, and after installation to ensure functionality and accuracy.

    Entergy says in some cases, legacy meters that have been running over a long period of time can become less steadfast. If a customer had an older, analog meter prior to receiving their new advanced meter, there is the possibility that their older meter was reading under the actual usage.

    Advanced meters will provide a number of future benefits, including new online tools to help customers better manage their energy usage and potentially save money on their bills, improved customer service due to the deeper level of insight into customersí energy usage, quicker and more accurate detection of outages, and faster connection and disconnection of service.

    If a customer is concerned about their bill or has questions regarding their new advanced meter, they are encouraged to call 1-800-ENTERGY.

    The PSC says it plans to review the information from Entergy prior to its next meeting.

  2. #2
    Marksman

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    Baton Rouge complained about it last year when they changed ours out. Not a thing you can do about it. This paragraph says it all...

    >Entergy says in some cases, legacy meters that have been running over a long period of time can become less steadfast. If a customer had an older, analog meter prior to receiving their new advanced meter, there is the possibility that their older meter was reading under the actual usage.

  3. #3
    Donít troll me bro!

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    Well they just installed mine last month. I better start watching
    Doesnít play well with TROLLS...

  4. #4
    enthusiast

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    I need to pay attention b/c it's on auto, and I never look at my bill.
    Stephen

  5. #5
    *Banned*

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    " If a customer had an older, analog meter prior to receiving their new advanced meter, there is the possibility that their older meter was reading under the actual usage."

    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    winner,winner,chicken thy dinner!!!!!


    Anyone with more than 1 cell could figure it out.

    Look,u have a 100 amp box ok,,well,,then that is what can
    be used,per say Now,you have a 200amp box,,its allowing
    double of anything going through.

    Heres an example for slower folk..You have a micro with a
    clock.Ok the microdoesn't use anything sitting,but the clock
    uses .017 mllamps per hr.Well on the new meter it is
    registering as 1.2 mllamps.

    Doesn't seem like much,but add all your other 40 appliances
    and your bill shoots uppppp!!!!

    They can not make anyone get a new meter,by law.You can
    opt out andpay $14 per month to keep old meter.Thats what
    I did.Bill stayed the samewhen most everyone in my hood
    went double!!!!
    Last edited by TrapperT; January 31st, 2021 at 09:57 PM.

  6. #6
    -Global Mod-

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    Quote Originally Posted by Magdump View Post
    Well they just installed mine last month. I better start watching
    My new meter changed nothing other than tgey did not need to get in my yard. Same amount if use.
    And was swapped twice as I had them put one in 1st that was read from on my street since I did not want them in my yard.
    Then they swapped that one for one that can be read at office.
    The guy across from us opted to keep the old meter and have it read for a small charge.
    They still read 3 or 4 on my street. But as,stated thet pay like 10 bucks to gave it read

  7. #7
    Marksman

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    Entergy replaced my meter month before last. I normally have a bill of $220 ish. Last month it was $375 so I called and they sent someone out to do a re-read that's it. The re-read came back with the same high ass numbers. I was gone most of the month out of town. Ridiculous

  8. #8
    Marksman

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    It’s just the beginning. The new administration will tax the shit out of the power sector and it will be passed down to the customer. When oil and gas jumps up that will also add to the price. We haven’t seen anything yet.
    Those who live by the sword, get shot by those who don't.

    Tim

  9. #9
    Marksman

    Gold Member

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    For 10 bucks vs almost double I'd make those bandits put back the old meter
    "When You Go Home, Tell Them Of Us And Say, For Your Tomorrow, We Gave Our's Today"

    Voting is the responsibility of a citizen, even if voting may not necessarily be obligatory. To not vote seems to me to be an abrogation of one's responsibility as a citizen, regardless of one's politics.

  10. #10
    Marksman

    Gold Member

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    Quote Originally Posted by machinedrummer View Post
    It’s just the beginning. The new administration will tax the shit out of the power sector and it will be passed down to the customer. When oil and gas jumps up that will also add to the price. We haven’t seen anything yet.
    Shoot man,I think its already jumped a quarter a gallon around here, Probably will increase like the price of a 9mm ammo,Right about 300%
    "When You Go Home, Tell Them Of Us And Say, For Your Tomorrow, We Gave Our's Today"

    Voting is the responsibility of a citizen, even if voting may not necessarily be obligatory. To not vote seems to me to be an abrogation of one's responsibility as a citizen, regardless of one's politics.

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