That about sums it up for me too. If they would just show the guns and the builds and leave out all of the acting/reality on both of them they would be better shows.
the thing is that Americans like drama, so either there is drama acting with the customer, salesmen, management or there is drama with the shop guys building the products... like American Chopper, there was little footage on the customer except after the build, because the main focus was shop drama.. it's Discovery's way of slanting the focus of a reality show from the product to the personality or company.. it seems as though they did a survey, and more people preferred to know more about the company and how it operates, than the actual product they are selling... Monster Garage was the opposite of this, a lot of the time they were building cars because they wanted a challenge for a car show or competition but the audience only really knew Jesse James, and the other workers were rotated out each week.. when people see the endgame, they tend to drop off..