What else is he going to do? He personally f*cked up on the can registration.....and he's here attempting to mitigate the damage to his business, future business. And yes, he was trying to "make it right" with the OP....but they dropped the ball AGAIN.
Notice he made zero mention of the FUBAR barrel pinning. How can you possibly justify that one as the business owner?
He's here doing damage control for GGW. They sound like "the three stooges" there. The OP has every right to be pissed off/severely disappointed about this whole affair.
Evidently the sale of GGW 1.5 years ago hasn't done much for services or QC going forward.
I have no dog in the fight and I've never spent $1 there. My point is I've never had any gunshop/gunsmith admit any wrongdoing EVER.