I don't typically buy from them. When they were in their prior location, I ordered a case of special shotgun shell loads. I called two days after and checked the statues. I was told it's still on order. I then went the Thrusday before the Friday I was to leave for the hunt. The guy behind the counter told me he didn't see anything about my order for shells, but he could order them today I wanted. I told him that I was leaving tomorrow for the hunt. He commented once again, "I can order the case today if you want". I've NEVER spent a dime in Jim's since then. They could have given less of a FF about my hunt. They lost me for good.