Palmetto State Armory - EVEN SLOWER SHIPPING NOW!

[Robbie]

Just got this email 3/12/14 - Order placed 3/4/14.

Hello,

We have relocated our compliance department to a new location and our data base is starting from new. Please contact your FFL and have them fax or email a copy of their FFL. This includes all FFL holders regardless if they were previously in our system, If they re-submitted their FFL within the past 8-10 days we will have their information.



Please ensure they include your Name and order# for reference in the "SUBJECT LINE".


We apologize for the inconvenience, the delay should be minimal.


Thank you

Compliance Department
Palmetto State Armory
211 Business Park Blvd
Columbia, South Carolina
Phone: 803-724-6932
Fax: 803-788-7979
Compliance@PalmettoStateArmory.com

 

[sphill]

Wow, I think I would question their reason for not migrated the database.

 

[oscar615]

How unprofessional/ unbusinesslike. And just plain stupid of them. I bet they had no backup and their computer crashed. Who in their right mind would just do away with a database that held years of data? This is just an excuse.

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[George]

Y'all do know this was a small company right.

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[oscar615]

Small company does not equal being stupid and losing database.

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[Robbie]

Never had a problem with the past dozen or so orders before.

Y'all do know this was a small company right.

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[George]

Ive never had a problem with them and have been ordering from them for 7 years

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[Robbie]

Makes me wonder if they are selling non in stock items?
They sure do have a lot of sale items recently!

 

[AK shooter]

They are moving.

 

[Pelican Pawn]

Small company does not equal being stupid and losing database.

Its not that they are stupid and lost the data. They setup a new location and each location has to keep on file a copy of the ffl that they ship to. We have four stores and each one has to keep its on ffl files. Its no different for them.

We have had nothing but good luck dealing with PSA. They are having growing pains as most small dealers that grow as fast as they have.

 

[oscar615]

That is not what the notification they sent says. They can't use the list of ffls at the new location? I understand each location having their own ffl and bound book of what they sell. I don't understand not using a list of ffls they have dealt with over the years.

These are people that recently ordered that they are talking about. Recent ffl submissions.

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[Pelican Pawn]

"We have relocated our compliance department to a new location and our data base is starting from new." This tells me two things. 1 They are at a new location and even if just moving from old warehouse they have to close out the old FFL license and Start using new FFL for new location. 2 The new location has new computers system and they have to start over.( this may or may not me in there control. New system data not compatible with old system data.Who knows.)
PSA is growing and moving into a bigger place so they can get orders out quicker. Give them some time to get the bugs worked out.

Oscar are you waiting on a order from them?

 

[oscar615]

No. I have purchased from them several times and not had any problems. In fact i would purchase from them again and have recommended them several times. Just think it is dumb that they didn't migrate the database. I work in IT and that is ridiculous. So I guess my question is this. I understand that you can change your address for an FFL. And even if they had to get a new FFL, because they opened an additional location, how does that effect the list of FFLs they have dealt with in the past.? It is just a list.

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[Pelican Pawn]

I not sure why they are doing it this way. I guess it makes since to someone at PSA.

 

[Magdump]

I've ordered firearms and used an FFL that was familiar and up to date with them and he still had to resend his FFL. I'd recommend including it with every order so there's no question and nothing gets delayed because of some computer auto kick glitch or whatever.
As far as my orders over the past few years, about 30+ orders for parts, uppers, ammo, and whatever I didn't need a FFL for, I've never had an issue. Last order for bulk ammo was on 2/24/14, delivered on 2/28/14.
Their prices are good, they didn't gouge during the last Obammy crisis and their shipping prices are the best I've seen, even free a lot of times. I will continue to do business with them.

 

[themcfarland]

Even during the crazy times, they kept prices lower, and shippin was not terribly long.. I like PSA, they are smart in the gun business though.. the sales you see, they are dumping inventory.. A gun store holding inventory is not making money...

They did send out blem lowers that were out of spec recently, and also send out lowers at a low price after selling to dealers the day before at a higher price.. but thats the gun world..

 

[323MAR]

My upper was shipped in under two weeks during the month of December. I have no complaints.

 

[tallguy606]

I ordered some ammo that APPEARED to be in stock. The confirmed my order by email, and I found out later, processed payment on my Visa card right away. Now the website says Out of Stock for all rimfire ammo. I called them and gave up on hold after 20 min. I am trying to cancel my order. What REPUTABLE company takes your money before shipping the order? Or worse, KNOWING they don't have what you ordered?? I am NOT waiting months and months for some over-priced ammo. Terrible customer service, I am forever DONE with them.

 

[JadeRaven]

**** I just ordered a glock 21 barrel and piston from Palmetto.

I guess it's ok if it takes awhile, seeing as I don't presently own a Glock 21 so I'm in no rush.

 

[Robbie]

UPDATE - My order shipped today 3/17/14. YEA!