scubaman69
*Banned*
I ordered some more parts from palmetto for a last shot of letting them redeem themselves.
I have been ordering from them for about 4 years now.About 8 months ago,they started to
really be slow in shipping and when you would call customer service,no one would ever
answer.So I just figured they were busy and carried on.Well I ordered again from them about
2 months after that.Again super,super slow shipping.Took them 3 weeks to ship me 2 LPKS.
Now I could understand If I ordered their crappy uppers.They usually take their time in screwing
those up.But to take 3 weeks to get me 2 lpks that weigh less than a 2lbs just doesn't seem
right.Well I gave up on them and last week,I said hey why not see if they have straightened up
any and are trying to do better business manors.So I ordered some parts and sure enough 6 days
later,not shipped,not even processing.So I tried to call them and no answer for 2 days.
So I finally emailed them to see wth was up.This is their ,in my opinion,sh**ty response to any
customer,let alone some one that is a true valued customer.Well apparently ,I'm not and
apparently no one is that isn't a dealer or mfg.
This is what they replied back with: We do appreciate your business. I suggest that you take a
look at our terms and conditions which clearly state that orders currently take 5 business days
to ship. We hire as we see fit,we can not afford a lot of hiring right now due to the election.If
you would like to cancel your order I will gladly do that for you. Keep in mind that all requests
for cancellation are subject to a 10% processing fee. Please let me know how you would like to
proceed.
Yea,that is what I want to hear.Let me cancel my order that is already 4 days behind just so I
can be charged 10% restocking fee.ARE YOU SERIOUS? Why would they charge me for a
processing fee when the order hasn't even processed.I'm pretty sure the person that wrote the
email did not even try to check on my order.Truly sad customer service in my opinion
I deal with well over 40-60 company's throughout the world.None of which would ever write
something so pathetic to a customer,especially a customer that has spent well over 10k in
the last 4 years with them.
Two words for your mighty Palmetto State Armory. IM DONE !!!!!!!!!!!!
as you guys say it,Rant Off.
I have been ordering from them for about 4 years now.About 8 months ago,they started to
really be slow in shipping and when you would call customer service,no one would ever
answer.So I just figured they were busy and carried on.Well I ordered again from them about
2 months after that.Again super,super slow shipping.Took them 3 weeks to ship me 2 LPKS.
Now I could understand If I ordered their crappy uppers.They usually take their time in screwing
those up.But to take 3 weeks to get me 2 lpks that weigh less than a 2lbs just doesn't seem
right.Well I gave up on them and last week,I said hey why not see if they have straightened up
any and are trying to do better business manors.So I ordered some parts and sure enough 6 days
later,not shipped,not even processing.So I tried to call them and no answer for 2 days.
So I finally emailed them to see wth was up.This is their ,in my opinion,sh**ty response to any
customer,let alone some one that is a true valued customer.Well apparently ,I'm not and
apparently no one is that isn't a dealer or mfg.
This is what they replied back with: We do appreciate your business. I suggest that you take a
look at our terms and conditions which clearly state that orders currently take 5 business days
to ship. We hire as we see fit,we can not afford a lot of hiring right now due to the election.If
you would like to cancel your order I will gladly do that for you. Keep in mind that all requests
for cancellation are subject to a 10% processing fee. Please let me know how you would like to
proceed.
Yea,that is what I want to hear.Let me cancel my order that is already 4 days behind just so I
can be charged 10% restocking fee.ARE YOU SERIOUS? Why would they charge me for a
processing fee when the order hasn't even processed.I'm pretty sure the person that wrote the
email did not even try to check on my order.Truly sad customer service in my opinion
I deal with well over 40-60 company's throughout the world.None of which would ever write
something so pathetic to a customer,especially a customer that has spent well over 10k in
the last 4 years with them.
Two words for your mighty Palmetto State Armory. IM DONE !!!!!!!!!!!!
as you guys say it,Rant Off.
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