Interesting Nomad. I bought my first in 2001 and my second a few weeks ago. I've had no issues whatsoever with'em so never had to deal with the customer service. Although I heard there were issues with the polymer frame guns years ago when they were first released.
My old still has a plastic guide rod, but the PM has a metal guide rod. I still think when new models are released they should be given time to have the kinks worked out.
I bought one of the first LCP's from ruger and ended up having to send it back. But I know ruger's customer service was top notch.
Well after hearing what you say Nomad, hopefully I won't have to deal with the factory. I put 150 rounds though my PM9 of FMJ and golden sabers. No problems whatsoever.
Was yours failing to feed or what?