Because it is worth the time and trouble to someone, I'll leave this here and follow up when resolved.
Had a first gen Vortex SPARC. Heard about potential on/off problems.
This one worked fine for a while, then just wouldn't turn off no matter how long you held the switch.
Had to remove and reinsert the battery to do so.
Read the warranty info, called the Wisconsin number, Gary picked up on 2nd ring and talked to me for less than 2 minutes.
Went to the Vortex site, printed out the service form from there. Dang, another 5 minutes of my life gone.
Boxed the unit up, nearly $7 priority mail out the next morning.
Investment: 7 bucks and 7 minutes of my time.
Fast forward to Thursday email: Package received to service dept.
Next morning email: package shipped via FedEx
Today email: Tracking shows package in Chicago IL, scheduled delivery Tuesday
I'm not a pessimist, so I'm believing this is a done deal. But I'll follow up in a few days when the FedEx ninja is released from my trap.
Had a first gen Vortex SPARC. Heard about potential on/off problems.
This one worked fine for a while, then just wouldn't turn off no matter how long you held the switch.
Had to remove and reinsert the battery to do so.
Read the warranty info, called the Wisconsin number, Gary picked up on 2nd ring and talked to me for less than 2 minutes.
Went to the Vortex site, printed out the service form from there. Dang, another 5 minutes of my life gone.
Boxed the unit up, nearly $7 priority mail out the next morning.
Investment: 7 bucks and 7 minutes of my time.
Fast forward to Thursday email: Package received to service dept.
Next morning email: package shipped via FedEx
Today email: Tracking shows package in Chicago IL, scheduled delivery Tuesday
I'm not a pessimist, so I'm believing this is a done deal. But I'll follow up in a few days when the FedEx ninja is released from my trap.
Last edited: