bullseye717
Well-Known Member
Sorry to hear that.
This is Dustin the store manager at Interstate Guns. We understand this customer's rightful frustration and have reached out to resolve the issue. We apologize for this mishap. This is not something that we like to see as customer service is our number one priority. We will be reviewing our procedures to make sure this will not happen in the future.
back in 2010 i ordered(and paid) an od fn 5/7 from houma auto parts. i went off shore for a 2 month hitch.
came in, very next morning(mon) i was in the shop to get my gun.
after 3 hours of looking they could not find it. they had a green 5/7 in the display, so i told them to just give me that one.
i was told they could not do it as they had special ordered one for me and the display was higher priced.
they told me to call tue after 3.
i called and the guy told me to come for a refund check.
got the check and the guy told me the gun i had ordered was the one in the display, but they had logged it into the shops books, so couldn't transfer it to me, and they would not go down on the price to what i paid.
that pistol sat taking up space for at least 9 months till they marked it down to less than what i paid before someone bought it.
Kudos to Interstate Guns for stepping up. They could have bullshitted their way through it, but the accepted responsibility.
Dustin stepped up here because this guy posted it on Bayou Shooter forum. He's doing damage control for Interstate. Something like this in the local gun community can really hurt their business and reputation.
Should have been taken care of when the OP picked up his can. Should have never had to post it here.
The dude's stamp and his can sat for 2 months extra because an employee probably said "oh he'll call when he wants his can." He damned sure didn't go the extra 10 feet, that's for sure. A freaking 30 second Google search might have turned up a contact number for the OP. Or a mailing address.
Dustin stepped up here because this guy posted it on Bayou Shooter forum. He's doing damage control for Interstate. Something like this in the local gun community can really hurt their business and reputation.
Should have been taken care of when the OP picked up his can. Should have never had to post it here.
The dude's stamp and his can sat for 2 months extra because an employee probably said "oh he'll call when he wants his can." He damned sure didn't go the extra 10 feet, that's for sure. A freaking 30 second Google search might have turned up a contact number for the OP. Or a mailing address.
The bottom line is an employee of Interstate Firearms received a customer's tax stamp. And for 50 days plus, no one at Interstate did anything otherwise. You can sugar coat it all you want, but that's the end result. Things happen and errors are made, but 50 days plus? Zero effort to reach out to the stamp owner?
Like I said above, you can take a max of 3 minutes to Google someone's name and state. And 9 times out of 10 I can find their home addy and phone numbers. At minimum their addy. Mail em a post card if you can't call.
That's a clusterf**k no matter how you look at it. Completely unacceptable. Hopefully it doesn't happen again to someone.
And you can best believe the OP is happy now because Dustin laid some comp on him. And many apologies.
Done with this, the end.
Is it possible the manager didn't know about the issue before he posted on here? The OP said he didn't realize his contact info was on the box until he got it home. Is it possible the OP was upset but didn't make a stink about it when he picked it up? The OP said he was going to return the manager's missed call. At some point the manager found out about the issue and reached out to the customer. Whether the manager was informed about the situation by the customer at the time of pickup or through a phone call (which is what I chose to do in my situation) or through the post on here, the manager did reach out and made it right.
But I will agree that he never should have had to post it here. But rather than reaching out to the manager, he did. If you feel his story is indicative of the customer service at Interstate Guns, don't shop there. As you can see from various comments on here, many feel this is not their usual customer service. Even the OP acknowledged his information was not in their system. It was only on the box. So someone dropped the ball with that. I would be surprised in the manager didn't acknowledge that and made up for it. In my situation, the gun shop refunded the cost of the tax stamp. I didn't post about it before I talked to him. He did that to make things better. If given the chance, is it possible that IG could have made it right without this thread having been started?
Took little over 6 months.How long did your stamp take to get approved? I have 3 going through the ATF now.
I wouldn't do any more business with those clowns at all cost. So they logged it in their books, they'd have to do the same with any firearm passing thru their business. Bunch of liars, trying to get u to pay more, that's all.
The guys at Interstate Guns are a good bunch. Mistakes happen, SOPs and Policies are put in place after learning about a shortcoming like this, to prevent his from happening in the future.