lineofdeparture
Well-Known Member
After reading/ viewing all of the hype over "bergara Barrels" i figured i would give them a try. So why not try small and less expensive before i start actually really using their product. On Dec 23 of 2010 i ordered a Bergara Barrel for my Ruger 10/22( which they claimed was in stock and ready to ship). As usual i was sent the confirmation emails etc. Approx a week later i was sent an email saying that they were moving facilities and it could cause a few weeks delay in processing and fulfilling my order. ( ok, right I am a very reasonable person, NO HARM NO FOUL). All of Janurary passes and yet i have heard/ received nothing. I call them and they explain again that they have moved etc. Ok, no Problem... Right??? Not to me..... Mid feb comes around and i call them back asking for a status update, and the customer service was absolutely horrible, to say the least. i keep getting "circle talk" ( you guys who have been in the military and overseas know exactly what that is).... So i get a little aggravated and just hang up. 2 weeks go by and, I send an email to customer service with my invoice attached and dont receive anything, not a update, not an "F" you.... NOTHING.... Today, i have finally waited long enough( 3 months) for an anwser to where is my barrel that was waiting for me to order, at the time of purchase... I get the runaround again for about 30 minutes, then the Marine comes out and I start tearing some A**... Needless to say i had to demand a refund( which they did not want to give me) yet they could not explain where, why, or what the deal was with my order......... So Im glad to see my money refunded to my AMX card, yet i am appalled at their horrible customer service....
How can one claim to be the best barrel producer in the world, if they wont even fulfill an order to a customer....?? Anyone else get the pleasure of dealing with bergara barrels and BPI??????
How can one claim to be the best barrel producer in the world, if they wont even fulfill an order to a customer....?? Anyone else get the pleasure of dealing with bergara barrels and BPI??????
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