Best firearm customer service??

[gabesurface]

Just ordered a few magazines from hi-Point and mentioned in the notes I bought the gun used and didn't have the tool to help take it apart. They sent me three of the tools in my order! I know it's a small gesture, but it's such a great example of customer service. I was just wondering what's everyone's best customer service experience?

 

[SpeedRacer]

I'm sure they're bored, it's hard to offer customer service for a gun that typically ends up in a ditch or evidence locker after a few rounds.

 

[rrussotwo]

I'm sure they're bored, it's hard to offer customer service for a gun that typically ends up in a ditch or evidence locker after a few rounds.

Ouch.

 

[JNieman]

Ouch.

Considering the designers include specific design elements to aid police in identifying it when used in crimes... it's pretty fair.

 

[blackboltss]

that's pretty cool. I just got a red dot from Aimsurplus and had a problem with the battery cap.........they told me to contact the manufacture, just didn't sit right with me. If I sell someone (especially someone who has spent as much money there as me) I would be breaking my back to help them... not just say contact vortex ...

 

[Ironman26]

Dude, you are something else !!!

I'm sure they're bored, it's hard to offer customer service for a gun that typically ends up in a ditch or evidence locker after a few rounds.

 

[Vermiform]

that's pretty cool. I just got a red dot from Aimsurplus and had a problem with the battery cap.........they told me to contact the manufacture, just didn't sit right with me. If I sell someone (especially someone who has spent as much money there as me) I would be breaking my back to help them... not just say contact vortex ...

Here's the deal on that though. Vortex has insanely awesome customer service and asks dealers to have the customers contact them directly if they have any problems. They want to know about it and they want to make sure you are happy. You are actually better off dealing with Vortex than the dealer you bought it from, even if the dealer was local. You'll see when you talk to Vortex.

 

[blackboltss]

ok... well that makes me feel a bit better

 

[gabesurface]

I'm sure they're bored, it's hard to offer customer service for a gun that typically ends up in a ditch or evidence locker after a few rounds.

Well congrats on supporting the stereotype of Hi-Point firearms. I love my 995ts, and I guarantee you'll find a whole host of people on this site that love their various Hi-Points, but I do appreciate your addition to this post. Thanks

 

[rocketsteve]

I'm sure they're bored, it's hard to offer customer service for a gun that typically ends up in a ditch or evidence locker after a few rounds.

Well, that was rather rude...

 

[Metryshooter]

that's pretty cool. I just got a red dot from Aimsurplus and had a problem with the battery cap.........they told me to contact the manufacture, just didn't sit right with me. If I sell someone (especially someone who has spent as much money there as me) I would be breaking my back to help them... not just say contact vortex ...

I had a similar experience with them yesterday. I got a rifle from them and it turns out the firing pin is broken, I was told to contact another distributor where they bought them from. Of course they don't answer the phone.

 

[SpeedRacer]

Well congrats on supporting the stereotype of Hi-Point firearms. I love my 995ts, and I guarantee you'll find a whole host of people on this site that love their various Hi-Points, but I do appreciate your addition to this post. Thanks

It's called humor. They do have the reputation for a reason. Realistically though, other than the barrels being shot out after 500rds I've heard surprisingly good things about them in terms of reliability and customer service.

 

[Ritten]

Here's the deal on that though. Vortex has insanely awesome customer service and asks dealers to have the customers contact them directly if they have any problems. They want to know about it and they want to make sure you are happy. You are actually better off dealing with Vortex than the dealer you bought it from, even if the dealer was local. You'll see when you talk to Vortex.

+1 for Vortex. I've never had the need for customer service but shoot along side some of the guys and they will take time out of their personal match preparation to answer questions.

Being no where NEAR their biggest customer, but still maintaining five to six orders a month, Brownells has amazed me in their customer service. Parts, supplies, and tools....they are on the spot and have immediately fixed any issue that has come up.

 

[rrussotwo]

Except for their idiocy of lumping my non-FFL orders with my FFL orders and sending everything to my FFL, I like Brownells too.

They HAVE NOT raised prices as their business is sold out of most things because of it.

 

[rrussotwo]

I had to call Davidsons yesterday because their website hates iPhones.

My order was placed and the gun that has eluded me for weeks is on its way.

 

[Blake74u]

I'm sure they're bored, it's hard to offer customer service for a gun that typically ends up in a ditch or evidence locker after a few rounds.

Oh no you didn't.