Anybody have any experience with their customer service department? My video card died about a week ago. I went ahead and replaced it to get my computer functional but I'd like the old card replaced to put in my daughter's computer. It was an ATI 2600XT. I sent in a warranty request almost a week ago and it still shows as 'not viewed' and I'm getting po'd. I sent a second request, then started another repair order and still no response.