How Gretna Gun Works screwed up my suppressor transfer and rifle upper.

[John_]

Hey, that's a nice letter from the owner. And I agree, mistakes happen and it sounds like they were willing to do pretty much anything to fix his wrong.

But returning his upper looking like that after pinning/welding the muzzle device is simply unacceptable, and unprofessional. How do you get marks like that on the FSB? Nothing should have touched the FSB. Funny the owner's letter fails to address this issue whatsoever.

No thanks....I'd find another shop/individual to do my work.

 

[whitsend]

We have a moderator here at works there.

JR1572

And?

Don't be surprised if the thread gets deleted.

I had an issue there in the past also, but they never did any work on my guns.

JR1572

That's not the way thing work around here. And he is a Marketplace Mod so he can't delete outside of the Marketplace.
But from my interaction with RCM, I think you are more likely to see an attempt to resolve the complaint. But he is just an employee and we only have one side of the story.

EDIT:
I just saw the owners response.
I think it is a great response and based on that I wouldn't have an issue doing business with them. But if I can understand the OP having a different view.

 

[JeeperCreeper]

That's not the way thing work around here. And he is a Marketplace Mod so he can't delete outside of the Marketplace.
But from my interaction with RCM, I think you are more likely to see an attempt to resolve the complaint. But he is just an employee and we only have one side of the story.

huh? I see both sides... It looks like the attempt to correct the already bad situation went terribly wrong as well. If I had agreed to do the work for free to try and right a wrong. I would have personally overseen it and made sure the work was completed flawlessly. The owner didn't deny anything the OP said, and admitted a problem occurred because of his company's negligence. At least he did try to rectify the situation. I think both parties represented themselves very well here without any nasty remarks.

 

[Saintsfan6]

WOW this may be the best reply from a gunshop owner in the history of Bayoushooter!

Agreed. It is a simple mistake, and they did try to make it right. Unfortunately time is impossible to get back.

 

[DAVE_M]

Agreed. It is a simple mistake, and they did try to make it right. Unfortunately time is impossible to get back.

I'd be less concerned with the paperwork, and more concerned with the fubar barrel.

 

[ta2d_cop]

I'd be less concerned with the paperwork, and more concerned with the fubar barrel.

What Dave_M said......

Not scarring up a firearm you are working on is gunsmith school day 1 hour 1. I don't even understand how you do that kind of damage fitting a muzzle device vice issue? or did to fall off a work bench or get used as a baseball bat?

 

[hunter5567]

It's not just a time issue in regards to getting a new can in. It's also the issue that the 41F rules now having to be adhered to with fingerprinting, etc. The pre41F rules for getting a can, adding people to your trust, etc. without fingerprinting and each individual in the trust getting a background check is forever lost due to negligence. How much is that worth?

There was an Option 1 from the ATF Specialist where he could keep his pre41F trust in effect with the different can that serialized to the stamp and maybe that can could have been discounted substantially.
Maybe that particular can was of no use to him in any application.

The work done on the rifle shows extreme negligence as well and should have never left the shop in that condition or ever put in that condition in the first place by the "magical" gunsmiths there.

 

[bigtattoo79]

Agreed. It is a simple mistake, and they did try to make it right. Unfortunately time is impossible to get back.

My point was I'm just amazed a gun shop owner admitted making a mistake. "That's a 1st for me".

I'm a very impatient person and spend a ton in overnight shipping each year so I understand the lost time.



Now the damaged barrel does need to be fixed also.

 

[JeeperCreeper]

My point was I'm just amazed a gun shop owner admitted making a mistake. "That's a 1st for me".

I'm a very impatient person and spend a ton in overnight shipping each year so I understand the lost time.



Now the damaged barrel does need to be fixed also.

If I was the OP, I wouldn't go back to GGW for the incompetence that they've shown him. If you asked me, if the company damaged it, they should replace it with a factory upper... A scratch would be one thing, but a "ding" is completely different. Sometimes you just got to eat the loss to prove you can handle any fault. Integrity is everything in the small business world. From the pictures, I don't see how this could have come from a "professional" smith, I see substantial damage.

ETA: I am a project manager in a small drafting firm and am held accountable for my actions/decisions all the time. Biting the bullet to try and right a wrong for a customer is standard business policy, but screwing up fixing the screw up is completely unacceptable.

 

[John_]

Now the damaged barrel does need to be fixed also.

How do you fix a gouge in the barrel? That isn't happening. That work pinning the muzzle device is total slop! And to a guy being comped for a previous FU....

No thanks, I'd take my business elsewhere. Like the OP posted, patronize at your own risk!

 

[RG43]

On the barrel, yes that is unacceptable and needs to be addressed. However, what I don't understand is why you didn't raise the issue when you picked up the gun after the smith work was done? Surely it was obvious then? I'm not saying they shouldn't do something about it at this point still, but I would think it would have been addressed when you first went to get the upper back. It looks like something that would have been noticed right away.

 

[bigtattoo79]

If I was the OP, I wouldn't go back to GGW for the incompetence that they've shown him. If you asked me, if the company damaged it, they should replace it with a factory upper... A scratch would be one thing, but a "ding" is completely different. Sometimes you just got to eat the loss to prove you can handle any fault. Integrity is everything in the small business world. From the pictures, I don't see how this have could come from a "professional" smith, I see substantial damage.

I probably wouldn't go back either. I've also been looking for a quality gunsmith and can say I haven't had luck.

The only credit I'm giving is a store owner admitting he screwed up is rare.

 

[bigtattoo79]

.

 

[bigtattoo79]

How do you fix a gouge in the barrel? That isn't happening. That work pinning the muzzle device is total slop! And to a guy being comped for a previous FU....

No thanks, I'd take my business elsewhere. Like the OP posted, patronize at your own risk!

Fixed as in whatever the customer wants. If the customer wants a new barrel "get it for him", If the customer wants a new upper "get it for him", If the customer wants the barrel refinished and $100.00 cash "hook him up".

 

[JeeperCreeper]

I probably wouldn't go back either. I've also been looking for a quality gunsmith and can say I haven't had luck.

The only credit I'm giving is a store owner admitting he screwed up is rare.

Agreed, I noticed and noted it as well, I think it shows the true quality of his character.

 

[JeeperCreeper]

Fixed as in whatever the customer wants. If the customer wants a new barrel "get it for him", If the customer wants a new upper "get it for him", If the customer wants the barrel refinished and $100.00 cash "hook him up".

Agreed, he should be willing to jump through any hoop necessary at this point.

 

[John_]

The only credit I'm giving is a store owner admitting he screwed up is rare.

What else is he going to do? He personally f*cked up on the can registration.....and he's here attempting to mitigate the damage to his business, future business. And yes, he was trying to "make it right" with the OP....but they dropped the ball AGAIN.

Notice he made zero mention of the FUBAR barrel pinning. How can you possibly justify that one as the business owner?

He's here doing damage control for GGW. They sound like "the three stooges" there. The OP has every right to be pissed off/severely disappointed about this whole affair.

Evidently the sale of GGW 1.5 years ago hasn't done much for services or QC going forward.

 

[John_]

Fixed as in whatever the customer wants. If the customer wants a new barrel "get it for him", If the customer wants a new upper "get it for him", If the customer wants the barrel refinished and $100.00 cash "hook him up".

And ur absolutely correct, I'm with you on this.

 

[JR1572]

That's not the way thing work around here. And he is a Marketplace Mod so he can't delete outside of the Marketplace.
But from my interaction with RCM, I think you are more likely to see an attempt to resolve the complaint. But he is just an employee and we only have one side of the story.

EDIT:
I just saw the owners response.
I think it is a great response and based on that I wouldn't have an issue doing business with them. But if I can understand the OP having a different view.

So a moderator (any moderator, marketplace or regular) is the manager where this took place?

Very interesting.

JR1572

 

[JeeperCreeper]

On the barrel, yes that is unacceptable and needs to be addressed. However, what I don't understand is why you didn't raise the issue when you picked up the gun after the smith work was done? Surely it was obvious then? I'm not saying they shouldn't do something about it at this point still, but I would think it would have been addressed when you first went to get the upper back. It looks like something that would have been noticed right away.

I'm hoping the OP will follow up on this, as I am also curious what was said when the upper was picked up.