A few years back I was at Academy and saw that they had a Rossi r38501 38spl with a 3 inch barrel on sale for $199 so I bought one . I figured for $200 dollars why not , right ? well I took it to the range twice without any issues . The third time that I took it out and went to go shoot it the cylinder would spin but the hammer would not come back . so I called Rossi and told them about my issue and they told me to send it in and they would have one of there gunsmith's look at it so I did . well two months went by and I did not hear from them so I decided to call them . They told me that my firearm could not be repaired and they would send me a replacement to the FFL dealer of my choice. Another month went by so I figured I would call back and the c/s rep that I spoke with said that the gun was on back order and that she could not give me a time frame in when they would get any in . well about a month later I called back and was told that that model was still on back order and that if I liked they would send me a 357 with a 2 inch in which I said sure . About a month later I called back to check on the status of my replacement and was told that all of their revolvers were back ordered and they would send me one when they came in . well today has made a year since my firearm has arrived at Rossi and I still do not have a replacement . I called once more today and asked to speak with a supervisor and was told the same thing, back orderd . I am very unhappy with the customer service and will be sending the c.e.o a letter about this . I was just wondering if anyone else had this this kind of issue with Rossi/Taurus ? I will never buy another one of their products .