Charter Cable

[owen502]

Does anyone have any connections at Charter cable in St. Tammany?

I need some advice on how high up the chain I can take my case. Anyone done something similar?

I don't live that far off the beaten path, but there is no cable run in front of my house. They did a survey and said it was about 800 feet away and would cost $1500+ to run the line. I want to see if there is anyway I can get this drastically reduced or the fee removed for the install.

I need the faster internet than the 3mb/s DSL I have now. Ping rates are worse than they have ever been, not terrible but not good enough for the new COD games.

The way I see it, I will be paying for a pretty expensive cable package every month for the foreseeable future. I think Charter should invest in the infrastructure to get my business.

 

[OneStory]

I had a "connection" and it Sucked!

 

[S&W4ME]

Charter SUCKS. Their customer service is pathetic, their equipment outdated, and the company is bankrupt. Find another provider

 

[owen502]

Charter SUCKS. Their customer service is pathetic, their equipment outdated, and the company is bankrupt. Find another provider

If there were another, I would be all over it.

 

[OneStory]

How about some political pressure?

What if you offer to sign a multi-year contract?

 

[f350drvr]

What if you run the line yourself? A roll of rg6 direct burial is under $200.

 

[Trey@IG]

what about at&t uverse?

 

[SpeedRacer]

+1 on Uverse if it's available in your area. It uses standard phone line so you're good there, just depends if they've run the fiber optics to your "neighborhood".

 

[owen502]

what about at&t uverse?

Infrastructure not close enough at this time. I know people with it and hear good things. I have already spoken with AT&T. Nothing they can/will do for me.

 

[Bosco]

What if you run the line yourself? A roll of rg6 direct burial is under $200.

You'd have quite a bit of signal loss over RG6 at 800 feet

Would be better going with RG11 IMO

 

[owen502]

I may go try and talk to them again tomorrow to see if I can run cable from my house to the pole and see how that reduces the price they want me to pay.

 

[Armnhammer]

I have charter and my Internet goes out 3-5 times a week for hour or so each time. Customer service sucks and they cut channels off my lineup without even notifying me. I wish I had another option but its been this way for years.

 

[sawgrass]

"Livid With Charter" No other options in my area.

.

 

[troy_mclure]

Just moved and am stuck with charter, after uverse it's like being back on dial up, even their DVr boxes are pitiful.

 

[MALIBU12]

I have had charter for the last 10 years , customer service sucks (INDIA) . But the service i have is great !
Only one problem in the last 10 years BUT it was in old cable i had put in the house .
They replaced it !

 

[CrkdLtr]

Does anyone have any connections at Charter cable in St. Tammany?

I need some advice on how high up the chain I can take my case. Anyone done something similar?

I don't live that far off the beaten path, but there is no cable run in front of my house. They did a survey and said it was about 800 feet away and would cost $1500+ to run the line. I want to see if there is anyway I can get this drastically reduced or the fee removed for the install.

I need the faster internet than the 3mb/s DSL I have now. Ping rates are worse than they have ever been, not terrible but not good enough for the new COD games.

The way I see it, I will be paying for a pretty expensive cable package every month for the foreseeable future. I think Charter should invest in the infrastructure to get my business.

You can start with the Public Service Commission. That will get their attention, however, working for a similar company I can tell you that what they told you is not far off base. Most cable systems will build the first 150 or 300 feet of plant as a courtesy but the remaining distance is billed to the customer. If you are located in a new neighborhood development or in a area where there are a lot of people not on Charter currently then the company would most likely consider absorbing the cost if they can re-coup their investment with enough subscribers.

You'd have quite a bit of signal loss over RG6 at 800 feet

Would be better going with RG11 IMO

I doubt RG11 is going to cut it over 800 feet. Espicially if the nearest tap is at the end of that trunk. The company is going to have to build at least 600 to 700 feet of Hybrid Fiber Coax, install a tap and possibly even an amplifier. Even after all that being at the end of the plant service won't be the greatest.

 

[owen502]

You can start with the Public Service Commission. That will get their attention, however, working for a similar company I can tell you that what they told you is not far off base. Most cable systems will build the first 150 or 300 feet of plant as a courtesy but the remaining distance is billed to the customer. If you are located in a new neighborhood development or in a area where there are a lot of people not on Charter currently then the company would most likely consider absorbing the cost if they can re-coup their investment with enough subscribers.

Good advice. Thanks.

 

[CrkdLtr]

Something else to consider - call their Business service side. Talk with one of their sales rep to see if you can get setup on a 3 year contract for a Home Office class business internet account. In this case they know they'll have you locked in for 3 years at the same rate. They may view it as a good return to build the service to your home on their dime. Additional benefit is you get expedited service since you will have a business connection. Downside would be a higher monthly rate and you're locked in for 3 years.

 

[Jack]

You can start with the Public Service Commission. That will get their attention, however, working for a similar company I can tell you that what they told you is not far off base. Most cable systems will build the first 150 or 300 feet of plant as a courtesy but the remaining distance is billed to the customer. If you are located in a new neighborhood development or in a area where there are a lot of people not on Charter currently then the company would most likely consider absorbing the cost if they can re-coup their investment with enough subscribers.



I doubt RG11 is going to cut it over 800 feet. Espicially if the nearest tap is at the end of that trunk. The company is going to have to build at least 600 to 700 feet of Hybrid Fiber Coax, install a tap and possibly even an amplifier. Even after all that being at the end of the plant service won't be the greatest.

This. Are they going to bury the line to your house or no?

 

[owen502]

This. Are they going to bury the line to your house or no?

There is a buried conduit that the phone line is in. I assume they or I can run the cable in it. If not, a new one would have to be dug or I would not mind the wire above ground.