superscar17
Well-Known Member
ya know ..ive thought about this for a few hours now and the more I think about it the more irritated i get...
I had been looking forward to visiting your store for a good while so my g/f and I stopped by to visit about 5pm yesterday. I brought along with me a 4570sbl ..which is a xmas gift for someone .. to purchase an inexpensive fx2 2.5 leupold optic for the scout gun. Ive been shooting rifles for at least 30 years and know exactly what I want, what I'm talking about, and why I want it.
The optic wasn't in stock ... after I explained the 4570 scout gun had too much recoil and the gun was much too short for a standard optic ..and required a forward mounted optic I had asked if anything fit that bill. Keep in mind i brought the rifle in with me as to explain in detail what exactly the rifle was for (to hunt hogs in the brush). Any knowledgeable person in firearms would know you need a scout or handgun optic with an extremely long eye relief to fit this bill.
Irritation #1 I was told we don't stock low end optics like this. Anyone that knows hunting hogs ... it is what it is. Equipment that works just works regardless of price. I didn't need reminded as if it wasn't worth anyones time. I asked if there was a replacement or something else with extended eye relief ... well we have this ..blah blah blah ... does it have extended eye relief ... no. Why on earth would you try to sell a guy an optic exactly the opposite of what he is looking for? i had already explained the optic was for hogs ..to be forward mounted on this 4570 that I had with me... and needed extended eye relief.
Irritation #2 I am in the market for a sb pmII. I had called earlier in the week and a few times previous about them. I was told there was and yall had an AI 338axmc in stock and could easily match the color of the rifle to the closest PMII color ... FDE,RAL ..etc. Nope ... not only that .. I was told 3 different ways I would be better off with black..even though i specifically asked for RAL or FDE. How does someone else know what i'd be better off with? Someone eventually brought a h59 ral out for me to look at. I asked to see a tremor .. was then told the h59 was much better blah blah blah. I asked if it was illuminated ... blah blah blah more BS answers. Why is someone else telling me what I need when I asked for something specific?
That particular guy cost you a 4000+ sale ..not to mention the price he quoted was about 350 dollars higher than i was given previous on the phone.
My gf had asked if yall had some 338 lapua scenar ammo ...another guy had told her the black hills SMK ammo was much better .. heh yeah. 110/box sale lost.
We then walked over to look at the rifles ..where yet another guy essentially dissing my knowledge of rifles on how this mrad should have received the government contract ..its this that .. how the caliber changes from whatever ... and I had mentioned my axmc338 does the same .. well its not the rifle this MRAD is blah blah blah. I had mentioned opinions differ ..especially up north where you can't find an MRAD on any competition range. Was a sharp rebuttal about how he has expert shooters that blah blah blah ... I don't really care ya know?
I will say that same guy showed my g/f the kimber onyx and mentioned absolutely nothing about it other than it was 9mm. She happens to collect Kimbers and has been looking for this particular handgun. That guy was totally disinterested in selling it.
My point - when someone walks in the door willing to spend 5000+ dollars and your employees attempt and tell him/her how to spend it ... that tends to leave a bad taste in customers mouths... especially when feeling totally insulted by a bunch of juveniles.
I don't know Chris in person, but he seems like a pretty decent guy by the PM's we have exchanged. Yes, i took a while to finally get to your store - but i did come to buy like I promised and your guys chased me away.
I particularly enjoy discussing firearms and even debating them - I don't like a bunch of children attempting to brow beat or belittle me about something I've enjoyed longer than I think those guys have been alive.
I'll suggest your young guys correct the arrogance and drop the I'm right no matter what attitude ... because this particular time they were not.
Lastly, I totally understand how customers aren't always right - but never have I been into a firearms store before today that seemed to want to prove me wrong on every single request I made. So really, 2 optics and a pistol are sitting on your shelf because of it.
I had been looking forward to visiting your store for a good while so my g/f and I stopped by to visit about 5pm yesterday. I brought along with me a 4570sbl ..which is a xmas gift for someone .. to purchase an inexpensive fx2 2.5 leupold optic for the scout gun. Ive been shooting rifles for at least 30 years and know exactly what I want, what I'm talking about, and why I want it.
The optic wasn't in stock ... after I explained the 4570 scout gun had too much recoil and the gun was much too short for a standard optic ..and required a forward mounted optic I had asked if anything fit that bill. Keep in mind i brought the rifle in with me as to explain in detail what exactly the rifle was for (to hunt hogs in the brush). Any knowledgeable person in firearms would know you need a scout or handgun optic with an extremely long eye relief to fit this bill.
Irritation #1 I was told we don't stock low end optics like this. Anyone that knows hunting hogs ... it is what it is. Equipment that works just works regardless of price. I didn't need reminded as if it wasn't worth anyones time. I asked if there was a replacement or something else with extended eye relief ... well we have this ..blah blah blah ... does it have extended eye relief ... no. Why on earth would you try to sell a guy an optic exactly the opposite of what he is looking for? i had already explained the optic was for hogs ..to be forward mounted on this 4570 that I had with me... and needed extended eye relief.
Irritation #2 I am in the market for a sb pmII. I had called earlier in the week and a few times previous about them. I was told there was and yall had an AI 338axmc in stock and could easily match the color of the rifle to the closest PMII color ... FDE,RAL ..etc. Nope ... not only that .. I was told 3 different ways I would be better off with black..even though i specifically asked for RAL or FDE. How does someone else know what i'd be better off with? Someone eventually brought a h59 ral out for me to look at. I asked to see a tremor .. was then told the h59 was much better blah blah blah. I asked if it was illuminated ... blah blah blah more BS answers. Why is someone else telling me what I need when I asked for something specific?
That particular guy cost you a 4000+ sale ..not to mention the price he quoted was about 350 dollars higher than i was given previous on the phone.
My gf had asked if yall had some 338 lapua scenar ammo ...another guy had told her the black hills SMK ammo was much better .. heh yeah. 110/box sale lost.
We then walked over to look at the rifles ..where yet another guy essentially dissing my knowledge of rifles on how this mrad should have received the government contract ..its this that .. how the caliber changes from whatever ... and I had mentioned my axmc338 does the same .. well its not the rifle this MRAD is blah blah blah. I had mentioned opinions differ ..especially up north where you can't find an MRAD on any competition range. Was a sharp rebuttal about how he has expert shooters that blah blah blah ... I don't really care ya know?
I will say that same guy showed my g/f the kimber onyx and mentioned absolutely nothing about it other than it was 9mm. She happens to collect Kimbers and has been looking for this particular handgun. That guy was totally disinterested in selling it.
My point - when someone walks in the door willing to spend 5000+ dollars and your employees attempt and tell him/her how to spend it ... that tends to leave a bad taste in customers mouths... especially when feeling totally insulted by a bunch of juveniles.
I don't know Chris in person, but he seems like a pretty decent guy by the PM's we have exchanged. Yes, i took a while to finally get to your store - but i did come to buy like I promised and your guys chased me away.
I particularly enjoy discussing firearms and even debating them - I don't like a bunch of children attempting to brow beat or belittle me about something I've enjoyed longer than I think those guys have been alive.
I'll suggest your young guys correct the arrogance and drop the I'm right no matter what attitude ... because this particular time they were not.
Lastly, I totally understand how customers aren't always right - but never have I been into a firearms store before today that seemed to want to prove me wrong on every single request I made. So really, 2 optics and a pistol are sitting on your shelf because of it.
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