Palmetto State Armory,sad customer relations,Im done

[scubaman69]

I ordered some more parts from palmetto for a last shot of letting them redeem themselves.

I have been ordering from them for about 4 years now.About 8 months ago,they started to
really be slow in shipping and when you would call customer service,no one would ever
answer.So I just figured they were busy and carried on.Well I ordered again from them about
2 months after that.Again super,super slow shipping.Took them 3 weeks to ship me 2 LPKS.

Now I could understand If I ordered their crappy uppers.They usually take their time in screwing
those up.But to take 3 weeks to get me 2 lpks that weigh less than a 2lbs just doesn't seem
right.Well I gave up on them and last week,I said hey why not see if they have straightened up
any and are trying to do better business manors.So I ordered some parts and sure enough 6 days
later,not shipped,not even processing.So I tried to call them and no answer for 2 days.

So I finally emailed them to see wth was up.This is their ,in my opinion,sh**ty response to any
customer,let alone some one that is a true valued customer.Well apparently ,I'm not and
apparently no one is that isn't a dealer or mfg.

This is what they replied back with: We do appreciate your business. I suggest that you take a
look at our terms and conditions which clearly state that orders currently take 5 business days
to ship. We hire as we see fit,we can not afford a lot of hiring right now due to the election.If
you would like to cancel your order I will gladly do that for you. Keep in mind that all requests
for cancellation are subject to a 10% processing fee. Please let me know how you would like to
proceed.


Yea,that is what I want to hear.Let me cancel my order that is already 4 days behind just so I
can be charged 10% restocking fee.ARE YOU SERIOUS? Why would they charge me for a
processing fee when the order hasn't even processed.I'm pretty sure the person that wrote the
email did not even try to check on my order.Truly sad customer service in my opinion

I deal with well over 40-60 company's throughout the world.None of which would ever write
something so pathetic to a customer,especially a customer that has spent well over 10k in
the last 4 years with them.

Two words for your mighty Palmetto State Armory. IM DONE !!!!!!!!!!!!

as you guys say it,Rant Off.

 

[SimpleGreen]

I bought from them once about two years ago. They messed up my address but corrected it quickly. Went well.

I quit looking around their though since the website consists of almost exclusively out of stock items

 

[Jack]

So, what was the email you sent them?

 

[enutees]

I order a good bit of stuff from them. I know going in that it will be a long wait. If anyone has the same stuff for a similar price I order elsewhere. Unfortunately, their lower part build kits and several other things are the best price/value going. Their uppers are good to go in my experience and reasonably priced. Just ordered an Eotech from them for cheaper than anyone on the web that I could find with the 15% off sale they had.

If you want fantastic service order from Primary Arms. They just don't carry everything I want. We need him to go take over Palmetto State.

 

[jasonj5313]

Pm me your Order number, I will contact them and see what I can do.

Believe me they cherish their web customers more than dealers, which is the reason I havent had uppers or lowers in a month. They are backed up due to mfg's not keeping up with their end. It is a circle. I am not defending PSA's response. What I am saying is the person who wrote that response probably wrote 1000 others that day. Believe me When I tell you the employees at PSA are just as disgusted as you are. They pride themselves on customer service

Sent from my HTC PH39100 using Tapatalk 2

 

[Booseman]

Scuba,

Get with Jason (Pelican Firearms) he is a site sponsor and will help you out with PSA. He has a great connection with them and buys a lot from them. He very well may be able to help you resolve your issue to your satisfaction.

 

[Booseman]

Boy I type slow!!!!!

 

[jasonj5313]

I order a good bit of stuff from them. I know going in that it will be a long wait. If anyone has the same stuff for a similar price I order elsewhere. Unfortunately, their lower part build kits and several other things are the best price/value going. Their uppers are good to go in my experience and reasonably priced. Just ordered an Eotech from them for cheaper than anyone on the web that I could find with the 15% off sale they had.

If you want fantastic service order from Primary Arms. They just don't carry everything I want. We need him to go take over Palmetto State.

Pa is excellent as well

Sent from my HTC PH39100 using Tapatalk 2

 

[scubaman69]

It sounds as if you know a bit about them jason.

You say their employees are saddened as well by the customer service.So what do you think
has changed jason to make their customer service or any of their services for that manor,
getting worse?

I know that company's change presidents and owners and sometimes their customer service
begins to lack in good service.Do you think that or know that is what may be happening with
them.

I'm just confused in why they were such a responsive and polite company for 3 1/2 years to
me anyway and then all of a sudden,it seems as though they couldn't care less if you spent
your money there or not.

I know ,now this is my opinion,but it seems as though during these tough times in the economy,
most of the company's I deal with seem to be bending over backwards to keep a customer happy.
In fact I had a company about 3 weeks ago sent the wrong part.It was only about a $28 part.I
told them ,no big deal,I will return and they can send me the other product.They said no sir,you
keep that part if you can use it and we will send you 2 of the other parts you ordered.

Now that is what I like to hear.What can we do for you,not what can I cancel for you and charge
you a processing fee to boot.

 

[Jack]

I still want to see the email you sent to them. I feel like there is more to this story, than you asked a question, and got a snide email back. Especially with the "we hire as we see fit" line in there. Seems like you wrote them an angry email telling them they aren't going fast enough, they need to hire more people, etc. etc. etc. and got that back.

 

[jasonj5313]

It sounds as if you know a bit about them jason.

You say their employees are saddened as well by the customer service.So what do you think
has changed jason to make their customer service or any of their services for that manor,
getting worse?

I know that company's change presidents and owners and sometimes their customer service
begins to lack in good service.Do you think that or know that is what may be happening with
them.

I'm just confused in why they were such a responsive and polite company for 3 1/2 years to
me anyway and then all of a sudden,it seems as though they couldn't care less if you spent
your money there or not.

I know ,now this is my opinion,but it seems as though during these tough times in the economy,
most of the company's I deal with seem to be bending over backwards to keep a customer happy.
In fact I had a company about 3 weeks ago sent the wrong part.It was only about a $28 part.I
told them ,no big deal,I will return and they can send me the other product.They said no sir,you
keep that part if you can use it and we will send you 2 of the other parts you ordered.

Now that is what I like to hear.What can we do for you,not what can I cancel for you and charge
you a processing fee to boot.

What is happening is mfg'ers arent supplying them like they were contracted to do. They have overcome the lower problem, but the effects wont be seen for a couple of months.

Most of the cs problems you have seen is due to monatenism. They receive the same response over and over. (Not defending, but understanding) The problem pues within their recent workload, they had an 800 rifle Order. It tales approximatly 1 Man hour to assemble, test fire, package, and ship per rifle.

The reason they cant over hire is due to liability. They cant just hire anyone off of the street amd their price point doesnt allow them to pay outrageous salaries so recruiting is minimal.

The big One is political, not so much on their side, but on the consumer side. This is not much different than most ar manufacturers in the ar market. We as consumers have to get through the "Storm" and let the market Correct itself.

I can go on and on, and would be glad to go in more detail over the phone.



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[SiteManagement]

Sorry slowhandlukem scubaman69, but you gotta go. Again.