Suburbazine
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Assuming it was crowded, and the situation occurred as described...I would go with negotiation. Seeing as he wasn't waving the gun around in a crazy manner or acting aggressive otherwise, talking to him is the best course of action- it will probably relax him somewhat, perhaps distract him from an aggressive action, and may lead to a complete defusal of the situation altogether. (and, everyone else in the store has called 911 already).
Taking any aggressive course of action would almost certainly lead to a conflict/escalation. The guy is not aggressive now, he may be suicidal, and if you do something dumb you'll most likely scare/unbalance him further. Without training in this regard, I would recommend against pulling out a gun or other offensive/defensive weapon.
I'm surprised that the majority of the answers are for a more aggressive approach. Especially draw gun/give commands. I don't know what training/skills you may possess, but giving a deranged person a command, especially when you don't have backup? That's a suicide route for certain- the guy is deranged by nature of not acting rationally.
The only good options in this situation are retreat or negotiate.
Taking any aggressive course of action would almost certainly lead to a conflict/escalation. The guy is not aggressive now, he may be suicidal, and if you do something dumb you'll most likely scare/unbalance him further. Without training in this regard, I would recommend against pulling out a gun or other offensive/defensive weapon.
I'm surprised that the majority of the answers are for a more aggressive approach. Especially draw gun/give commands. I don't know what training/skills you may possess, but giving a deranged person a command, especially when you don't have backup? That's a suicide route for certain- the guy is deranged by nature of not acting rationally.
The only good options in this situation are retreat or negotiate.
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