I have no dog in the fight and I've never spent $1 there. My point is I've never had any gunshop/gunsmith admit any wrongdoing EVER.
How Gretna Gun Works screwed up my suppressor transfer and rifle upper.
- Thread starter dwd1985
- Start date
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I have no dog in the fight and I've never spent $1 there. My point is I've never had any gunshop/gunsmith admit any wrongdoing EVER.
He did mention it, to the point that he said he wouldn't comment without being able to see it personally. He mentioned he couldn't tell from the photo whether it was one of two issues. Sounds like he would address it, if the OP would bring it in for them to examine it. Which goes back to my original question, why didn't he bring it up at the time he picked up the upper? As a business owner, this **** is very frustrating. Customer takes an item, then later claims it was messed up when he got it. Really? It may have been, but the question remains, why didn't you say anything at the time? A customer does have the responsibility to examine the goods when they receive them. I'm not saying the store doesn't still have responsibility in this, but the customer isn't helping the situation any by complaining online rather than addressing it first with the store.
I agree the owner's response was good, but I don't see myself going there unless this thread is wrapped up with the OP having a positive experience come out of this... I've seen OP's get jumped for jumping the gun on slamming a business on here before, but this guy has a legitimate case here, and the owner even stated it was his fault, and needs to do right by the customer. Until the OP states that he is happy with an outcome, that is cause enough for me to take my business elsewhere. This is inexcusable in my eyes. A well spoken owner is not an excuse for incompetent business practices.
I'm going to assume that by "press" you mean a vise. Which leads me to ask the question, why is your shop using aluminum vise jaws without protecting the barrel? Sounds like shoddy gunsmithing to me, if that's the case. At a minimum, you should be using nylon barrel vise jaws.
Also, why was the FSB in the "press" as well?
Stop it. That's a new "battleworn" finish everyone wants to make their guns look like they have been "run."
I just threw up in my mouth.
JR1572
Please be careful not to scratch my battle worn finish. K thanks.
OP here, with a few follow up notes:
1. Why didn't I mention the upper damage when I first picked it up? Honestly, I didn't see it , because I wasn't looking for it. I was looking at the pin/weld job, not the rest of the upper. I was handed the upper, checked out the pin/weld job, looked through the barrel to make sure it looked cleaned from that angle with no "splatter" from the weld job, and departed. I didn't check out the rest of the upper. The pin/weld job was my point of focus, and it doesn't look that bad to me. Maybe could have been done a bit neater, but not the end of the world. So I left without examining anything else on the upper except that. It was once I got home that I examined it in detail and saw the markings. I then oiled it up to see how many of the markings would scrub away. Some of them did, some didn't. The one on the front sight post didn't. The big ding in the third picture obviously didn't. Some of the big scratches down the barrel didn't.
2. My intent here isn't to simply bash GGW. And I hope it didn't come across that way in my OP. I tried to give them credit where credit is due. As I mentioned, Brian (the owner) was sincere in his gestures about making it up to me. I have no doubt that he would have done a lot to try to fix it, and it isn't his fault that the ATF wouldn't cancel/re-issue the tax stamp. I appreciate his response in this thread as well, as it seems as sincere as he was in person as he talked to me about trying to make it up to me. His offer to pay for my tax stamp on the refile was (I think) appropriate to the situation, as what more can you really do? But you just cant make up lost time, and as someone else pointed out, with the 41P rules now in place, it is infinitely more difficult for someone with a trust, and not worth the hassle.
3. I also credit the employees of GGW with always being pleasant and sincere, and I think very highly of Ryan. What I do not understand is why the other employees seem incapable of performing any task other than taking a gun out of the case to show a customer. Customer with an issue? Talk to Ryan. Customer making a purchase? Talk to Ryan. Customer going to the range? Ryan. etc. It must be very nice to have an employee work so hard and be so reliable, but what is everyone else doing all of the time?
4. At this point, I'm not looking for anything more from GGW. They don't need to fix the upper, they don't need to offer me discounts, they don't need to do anything else for me. The scratches and dings are on a gun, and guns get used. It was simply the act of not taking care of the gun while in their possession, and not being careful about the serial numbers during the can transfer. My goal here is to let other consumers know of my experience.
1. Why didn't I mention the upper damage when I first picked it up? Honestly, I didn't see it , because I wasn't looking for it. I was looking at the pin/weld job, not the rest of the upper. I was handed the upper, checked out the pin/weld job, looked through the barrel to make sure it looked cleaned from that angle with no "splatter" from the weld job, and departed. I didn't check out the rest of the upper. The pin/weld job was my point of focus, and it doesn't look that bad to me. Maybe could have been done a bit neater, but not the end of the world. So I left without examining anything else on the upper except that. It was once I got home that I examined it in detail and saw the markings. I then oiled it up to see how many of the markings would scrub away. Some of them did, some didn't. The one on the front sight post didn't. The big ding in the third picture obviously didn't. Some of the big scratches down the barrel didn't.
2. My intent here isn't to simply bash GGW. And I hope it didn't come across that way in my OP. I tried to give them credit where credit is due. As I mentioned, Brian (the owner) was sincere in his gestures about making it up to me. I have no doubt that he would have done a lot to try to fix it, and it isn't his fault that the ATF wouldn't cancel/re-issue the tax stamp. I appreciate his response in this thread as well, as it seems as sincere as he was in person as he talked to me about trying to make it up to me. His offer to pay for my tax stamp on the refile was (I think) appropriate to the situation, as what more can you really do? But you just cant make up lost time, and as someone else pointed out, with the 41P rules now in place, it is infinitely more difficult for someone with a trust, and not worth the hassle.
3. I also credit the employees of GGW with always being pleasant and sincere, and I think very highly of Ryan. What I do not understand is why the other employees seem incapable of performing any task other than taking a gun out of the case to show a customer. Customer with an issue? Talk to Ryan. Customer making a purchase? Talk to Ryan. Customer going to the range? Ryan. etc. It must be very nice to have an employee work so hard and be so reliable, but what is everyone else doing all of the time?
4. At this point, I'm not looking for anything more from GGW. They don't need to fix the upper, they don't need to offer me discounts, they don't need to do anything else for me. The scratches and dings are on a gun, and guns get used. It was simply the act of not taking care of the gun while in their possession, and not being careful about the serial numbers during the can transfer. My goal here is to let other consumers know of my experience.
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You are a hell of a lot more tolerant than I am. I understand you wanting to walk away at this point, but if they wasted 8 months of my life and then scratched up one of my guns I'd be raising hell! My original post wouldn't have been anywhere near as nice...
This is the dumbest thing I have heard. Offers gun at cost but you can get cheaper else where So you say no. Offers to pay for your 200.00 stamp you say no and cancel everything. But as it sounds in in your rant they could do nothing right but you are going to ask them to do so work on your gun for you. You should have take it elsewhere if you think they can not do anything right. After reading GGW post i would have no problem using them for transfer or work on a gun. I like honest people and as GGW said it was his fault and tried to make it right. You do not see that much anymore. Just my opinion. Now you can have fun with it and give yours.
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Pics of the upper after I oiled it and wiped it down significantly. Took care of a good portion of it but you can see the marks left along the barrel, on the FSB, and of course the big circular ding.
The ding looks like a "arc" mark.
Wow, interesting thread. Nice to see the owner pop in with a response. Sh%t happens, I get the mistake on the SN, but it should not happen. The scratch on the gun, if it happened at the gun shop, is the worst part to me.
If I were the OP, I think I would call and arrange a meeting with the owner, show him the damage to the upper, and I suspect the owner would do his best to make it right. To re-park an upper would not be a very big expense unless I am greatly mistaken.
If I were the OP, I think I would call and arrange a meeting with the owner, show him the damage to the upper, and I suspect the owner would do his best to make it right. To re-park an upper would not be a very big expense unless I am greatly mistaken.
You're right, I never put much thought where to hook the ground while welding on a gun... Obviously the barrel wasn't the right spot.
They had to have seen the scuffing and should have tried to clean it up at the very least.
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I would have been sick of dealing with them and would not have said anything at the time I picked it up. My time is worth more than the frustration of dealing with idiots.
The owner of GGW did nothing to reimburse the poster for the time he invested in it (not to mention the money for the trust, etc)- and any item at cost is a BS offer in my opinion. When I screw up a client then I make sure that they are appropriately reimbursed. Just this month I had a vendor drop the ball on a client so I covered the clients monthly costs even though the vendor would not. That means that I will take a loss on that client for the year - but the client is happy and I am sure they will stay my client for more than this year.
The timing of this screw up causes a ton of extra work for the customer - not to mention 8 months of future waiting.
I get frustrated with businesses offering up crap to make up for their mistakes. Clients and Customers deserve the best.
This story, ( especially the part about dealing with the ATF) should be used as further evidence to get suppressors off of the NFA list. I think it should be a matter of filling out a 4473 form, doing a NICS check like when purchasing a firearm. Lets all push our new administration in that direction.
This makes sense. Also: A short barrel rifle should be defined simply as a rifle.
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