SeventhSon
Evil Conservative
It's no secret that I am a fan of Crossbreed holsters. I have two of them and wear one every day. One of the holsters started getting a crack in the Kydex, which I used super glue to repair. That lasted for about 18-20 months and it started to crack again. Also, the metal belt clips were bending and not holding as well. Again, I wear this holster just about every day for about 12-14 hours and dont baby it.
So I send them an email late on the 2nd, explaining the situation and ask them if there is anything they can recommend. I have an email waiting for me the next morning. Their answer? "Send it in and we will repair it".
I box it up and ship it out on the 3rd. They receive it on the 7th. I'm figuring a couple days to fix the Kydex.
I go to the mailbox on the 11th and have a package waiting for me. Their solution to my problem? They sent me a brand new holster. No questions asked. Some of the best customer service I have ever received.
Bravo Crossbreed!
So I send them an email late on the 2nd, explaining the situation and ask them if there is anything they can recommend. I have an email waiting for me the next morning. Their answer? "Send it in and we will repair it".
I box it up and ship it out on the 3rd. They receive it on the 7th. I'm figuring a couple days to fix the Kydex.
I go to the mailbox on the 11th and have a package waiting for me. Their solution to my problem? They sent me a brand new holster. No questions asked. Some of the best customer service I have ever received.
Bravo Crossbreed!